Consistent communication and collaboration can be tricky when it comes to home healthcare—especially since it involves so many different people in many different places. Along with home healthcare professionals, a patient’s care team can include anyone from their primary care doctor to a range of specialists to family members and other caregivers. Fortunately, HIPAA-compliant mobile messaging (from mobile devices or tablets) is one way to address that challenge, keeping care teams in the loop no matter where they are and with minimal interruption to their schedule.
Smartphones have become an indispensable part of our lives. We use it to keep in touch with families and friends, to handle our bank transactions, to arrange transportation, even to track our health—so it makes a ton of sense for pharmacies to use smartphones to increase patient engagement and satisfaction.
Mobile devices have become ubiquitous in day-to-day life. The majority of Americans own a smart phone and use it not just for personal matters but for professional matters, too. It’s a technology that spans gender, location, profession and age – with 46% of senior Americans owning a smart phone. With smartphones this ubiquitous, it’s not a surprise that senior living residences are starting to leverage smart phones to streamline their operations.
When it comes to dental health, there is a lot that dental service organizations (DSO) have to do to properly engage their patients; whether to remind them of a six-month check-up or to simply help patients keep on top of their dental care. Everyone who has visited the dentist is familiar with the postcards, phone calls and emails reminding them to schedule (and attend!) their appointments.
HIPAA may be twenty-two years old but the HIPAA Security Rule—which assures the security of confidential electronic patient information—hit its twenty-year mark just this year. HIPAA was signed into law in 1996 to protect Americans from losing health insurance coverage when changing jobs or dealing with a lay off and to protect the privacy and security of individual health information. Rules that govern HIPAA’s implementation requirements include the Privacy Rule and the Security Rule, which followed the initial rule 2 years later, issued in 1998.
If you’re in healthcare, you are familiar with MACRA, the Medicare Access and CHIP Reauthorization act of 2015—bipartisan legislation that requires the US Centers for Medicaid and Medicare (CMS) to implement an incentive program. Merit-based Incentive Payment System (MIPS) evaluates clinicians in four areas—Quality, Improvement Activities, Promoting Interoperability, and Cost.
Strong provider-patient relationships are a win-win for the patient and the provider. There are all kinds of benefits associated with healthcare organizations promoting patient engagement—better patient experiences, higher safety records and better financial margins for the healthcare organizations.
Since prenatal care shifts into postnatal care and pediatrics, patients are likely to continue seeing the same healthcare provider (or providers) for years to come – so the need to improve doctor-patient communication is paramount in order to ensure quality of care and patient retention.
Communicating critical information when it comes to public health can quickly become stressful. For health departments facing public health emergencies, there must be consideration over how to communicate and with whom—as they need to communicate quickly about the situation and involve the right stakeholders without leaking information that could cause hysteria.
A new player has entered the mobile health scene: the ride share. Since early 2018, the two most popular ride-sharing companies. This exciting new offering could be a game changer in reducing missed appointments and improving Americans’ health nationally, but it also raises questions about privacy and HIPAA compliance.
The home infusion therapy market is growing at astounding rates as many long-term, intravenous care patients are now preferring to be treated away from the typical hospital setting. With more patients being treated at home, and at alternate sites, there is an increase in care team members needing to coordinate at-home infusion therapy.
Chronic and more complex care needs are on the rise and healthcare staff do not have time to individually text patients with multiple reminders about medication adherence or appointments. Read on to find out how healthcare providers can give excellent care while reducing lost revenue and readmissions.
The challenges people face during a natural disaster are often multiplied for seniors and their care takers. Decisions about whether to evacuate are complex as many seniors are mentally or physically not in a condition to move from location to location. So, how can these challenges be addressed?
In today’s digital age, patients and their families want to have greater engagement with their care providers in a way that better closes the communication gap. When individuals are dealing with health care needs that are communicated through various channels, there are often large gaps between healthcare professionals, patients and their families. A gap in communication can not only harm the health and care services of the patient, but can also result in stress and frustration for their family and care providers.
If you are a healthcare provider or supplier that engages with Medicare and Medicaid programs, it’s urgent that you understand and comply with new Department of Health and Human Services (HHS) healthcare emergency preparedness regulations (“EP Regulations”) to protect your access to Medicare and Medicaid programs. Under the new rules issued by the Center for Medicare and Medicaid Services providers must comply by November 15, 2017. That is this calendar year folks. Are you ready?
Gartner, Inc. has mentioned us this year in the “Where Are They Now” section of its annual its Cool Vendors in Healthcare Providers, recognizing vendors for identifying innovative, impactful advancements within healthcare as well as big data processing and new security approaches to protect the data.
Unlike healthcare providers, family members are not subject to the privacy and security mandates in the Health Insurance Portability and Accountability Act (HIPAA). However, there is a huge market for medical information, drug prescriptions, social security numbers and credit card numbers on the dark web. Cybercriminals are mastering how to invade devices to steal this exact type of information we bandy about in our family beehives during a health crisis.
Quick – when was the last time you used your smartphone to investigate a health issue? If you are like most people you are probably a “connected patient” using smart devices to take more ownership of your health. A 2015 Pew Research Center (PEW) report shows 62% of smartphone owners use their phone to look up information about a health condition. And many of us now also use our smartphones to correspond with providers.
Communication and effective collaboration within the healthcare industry is not always as easy as it should be. Care teams – from doctors and nurses to the patients and their caregivers – need the ability to communicate efficiently, effectively, privately and securely to ensure the highest level of service. Unfortunately, this is an ongoing challenge, particularly when it comes to long term and home based healthcare.
In its latest update, The Joint Commission banned the use of secure text messaging for patient care orders due to concerns over privacy and security. The decision was a curious one, since it came just a few months after announcing an end to the very same ban. Though its concerns are certainly warranted, as healthcare is the most targeted sector for cyber-attacks, The Joint Commission’s latest assertions against secure text orders are, quick frankly, unsubstantiated. In fact, modern secure messaging platforms not only address the issues raised by The Joint Commission, but can also serve to improve a hospital’s security, efficiency and compliance.
The healthcare industry, by nature, demands a high level of privacy and compliance, but it also demands quick communication between care providers to ensure best-in-class patient care. Therefore, many healthcare providers are turning to mobile devices to enable faster, more efficient communications. “Today, short mobile communication methods like text is getting immediate response and better read rates, facilitating a new way of doing business,” said Galina Datskovsky, CEO of Vaporstream. But what happens to information and images that are texted and left on these personal devices? How do you maintain privacy, security or compliance?
With the recent approval of secure texting by the Joint Commission, finding a secure, HIPAA compliant messaging solution is imperative for hospitals and independent practitioners. Utilizing secure texting not only enables the safe transmittal of sensitive information but more efficient patient care team communications