Leading provider of secure communications introduces Vaporstream Concierge, eliminating processes related to healthcare billing and referral processing


Vaporstream, the leading provider of secure communications, today announced the addition of a new automation module to its award-winning secure communication platform. The new module, named “Concierge” for its ability to do work for you, streamlines back-end business workflows that drive healthcare efficiency in billing and patient care.

Healthcare customers can now securely launch backend processes from their mobile device at the point of service, eliminating delays. Based on predefined workflows, users can text Concierge with the appropriate documents and images. Concierge then securely passes the information directly to internal business systems such as an EHR or billing system, departmental inboxes or distribution lists, file sharing services (e.g. Box) or cloud storage (e.g. SharePoint). Concierge automatically delivers documents as multi-page PDFs for processing, scheduling, access or storage. With Concierge, end users do not need to take the time to learn additional processes, thereby increasing throughput and efficiency, and saving organizations time and money.

Initially introduced to existing healthcare customers in the summer of 2018, Vaporstream Concierge enables organizations of all sizes to:

• Securely send documents, images and files, solely within the Vaporstream platform, eliminating manual processes, points of failure and human error that can cause delays, dissatisfaction and fines.
• Streamline patient referral processing, ensuring information is communicated and delivered in a HIPAA compliant manner from the point of service, directly into the EHR.
• Protect Personally Identifiable Information (PII) and Personal Health Information (PHI), minimize errors and increase processing efficiency for medical billing.
• Automate an unlimited number of processes to eliminate manual toil focused on increasing healthcare team efficiency and patient satisfaction.

“Concierge is unique to the industry. It was designed to enable secure communication – via text – directly to back-office business systems to save manual labor, time and money,” said Dr. Galina Datskovsky, CEO of Vaporstream. “It leverages the advanced technology behind our communications platform to deliver the time-saving benefits of launching and automating business processes directly from a user’s mobile device.”

Streamlining Healthcare Workflows with Concierge

Organizations such as HopeHealth, a large hospice and home health organization in the northeast, have utilized Concierge to streamline its everyday workflows. As an example, a field or front desk employee can take an in-app photo of a patient’s Medicare and insurance cards and send them directly to the billing department for processing via Concierge – simply by selecting a new recipient in an app they already use for clinical care coordination. All information is protected in transit and the original images are immediately removed from the employee’s device in accordance with HIPAA compliance standards and preconfigured practice policies.

“Vaporstream Concierge gives our clinical field personnel the ability to transmit documents and photos instantly and securely to the back office,” said Elaine Palm, Ph.D., IT Director, HopeHealth. “This platform allows our clinicians to expedite patient care, secure accurate and timely billing, and provides overall operational efficiencies.”

Recognized for pioneering a patented, ephemeral communications platform that focuses on security first, Vaporstream’s enterprise customers benefit from secure communication solutions that uniquely solve efficiency, compliance, workflow and incident response challenges faced by organizations as society increasingly goes mobile.

For more information on Vaporstream, visit www.vaporstream.com or schedule a demo.

About Vaporstream
Chicago-based Vaporstream provides secure, ephemeral and compliant messaging for the enterprise. Vaporstream is built by compliance and security experts with over 30 years of experience in security, privacy and compliance, and empower business professionals to communicate at the speed of business, and with confidence. With customers representing healthcare, energy & utilities, financial services, government and others, as well as a growing partner network, it offers a secure messaging platform that uniquely solves efficiency, communication and compliance challenges faced by business as it increasingly goes mobile. For more info, visit: http://www.vaporstream.com and follow us on Twitter @Vaporstream.