Today, pretty much everyone is texting. It’s made life so much easier – send a message on your own time and preferred device, usually without having to stop what you’re doing, and rest assured that the recipient will receive the message and be able to respond on their own time, without having to take too much time out of theirlife either.
In today’s digital age, patients and their families want to have greater engagement with their care providers in a way that better closes the communication gap. When individuals are dealing with health care needs that are communicated through various channels, there are often large gaps between healthcare professionals, patients and their families. A gap in communication can not only harm the health and care services of the patient, but can also result in stress and frustration for their family and care providers.
In March 2017 the nation’s first cybersecurity regulation became law imposing strict cybersecurity measures on financial institutions operating in New York. The new rules specify everything from naming a Chief Information Security Officer, to risk assessments, event notification, encryption, penetration and vulnerability testing, training and monitoring and audit logs.
It seems that every day we have a slew of new sensational cases and revelations that make us stop and think “Is our privacy over? Does anyone even care? What are we to do to protect ourselves?” I say, relax, the situation is bad, but it is not as bad you might think and probably not for the reasons you might think so.
Quick – when was the last time you used your smartphone to investigate a health issue? If you are like most people you are probably a “connected patient” using smart devices to take more ownership of your health. A 2015 Pew Research Center (PEW) report shows 62% of smartphone owners use their phone to look up information about a health condition. And many of us now also use our smartphones to correspond with providers.
Communication and effective collaboration within the healthcare industry is not always as easy as it should be. Care teams – from doctors and nurses to the patients and their caregivers – need the ability to communicate efficiently, effectively, privately and securely to ensure the highest level of service. Unfortunately, this is an ongoing challenge, particularly when it comes to long term and home based healthcare.
There is only one thing certain in today’s world, and that’s uncertainty. It was certainly driven home by the election results, where everyone was certain of the outcome, until they were not. It is disconcerting to live in this environment. From random terrorist attacks to unprecedented economic and geopolitical events, we need to almost block out the news cycle. In order to survive in this environment, it is important to make a list of things that are in your control and those that are not.
The healthcare industry, by nature, demands a high level of privacy and compliance, but it also demands quick communication between care providers to ensure best-in-class patient care. Therefore, many healthcare providers are turning to mobile devices to enable faster, more efficient communications. “Today, short mobile communication methods like text is getting immediate response and better read rates, facilitating a new way of doing business,” said Galina Datskovsky, CEO of Vaporstream. But what happens to information and images that are texted and left on these personal devices? How do you maintain privacy, security or compliance?
Welcome back from what we hope was a happy and relaxing July 4th. Happy Independence Day! For us, July 4th is a particularly meaningful holiday. It’s an opportunity to spend time with family and friends and to appreciate the freedoms and liberties we have living in the United States of America.