Smartphones have become an indispensable part of our lives. We use it to keep in touch with families and friends, to handle our bank transactions, to arrange transportation, even to track our health—so it makes a ton of sense for pharmacies to use smartphones to increase patient engagement and satisfaction.
If you’re in healthcare, you are familiar with MACRA, the Medicare Access and CHIP Reauthorization act of 2015—bipartisan legislation that requires the US Centers for Medicaid and Medicare (CMS) to implement an incentive program. Merit-based Incentive Payment System (MIPS) evaluates clinicians in four areas—Quality, Improvement Activities, Promoting Interoperability, and Cost.
Strong provider-patient relationships are a win-win for the patient and the provider. There are all kinds of benefits associated with healthcare organizations promoting patient engagement—better patient experiences, higher safety records and better financial margins for the healthcare organizations.