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Healthcare

Communicating critical information when it comes to public health can quickly become stressful. For health departments facing public health emergencies, there must be consideration over how to communicate and with whom—as they need to communicate quickly about the situation and involve the right stakeholders without leaking information that could cause hysteria.

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People send over 20 billion text messages every day worldwide, and Text Request reports 95 percent of texts are read within five minutes of being sent. Because of its convenience, open rates, and speed, text messaging is the preferred method of communication — both for work and personal life. Due to the nature of the profession, texting has become a popular way to communicate in the healthcare industry. However, there’s a need for more secure messaging.Due to the strict requirements of the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and the rise ofSEE DETAILS
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Patient care requires fast-paced, asynchronous collaboration that ensures quick responses for life-saving decisions. Because text is the most rapidly responded to communication channel utilized today, many healthcare professionals communicate and collaborate via their mobile device. In fact, a recent HIMSS Analytics study reported 70.6 percent of IT professionals, clinicians, C-suite executives, and department heads use smartphones for EHR access, and 76.5 percent access clinical information through smartphone apps. However, according to Lisa Gallagher, vice president of technology solutions for HIMSS, text messaging by clinicians is a major source of protectedSEE DETAILS
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Healthcare

In its latest update, The Joint Commission banned the use of secure text messaging for patient care orders due to concerns over privacy and security. The decision was a curious one, since it came just a few months after announcing an end to the very same ban. Though its concerns are certainly warranted, as healthcare is the most targeted sector for cyber-attacks, The Joint Commission’s latest assertions against secure text orders are, quick frankly, unsubstantiated. In fact, modern secure messaging platforms not only address the issues raised by The Joint Commission, but can also serve to improve a hospital’s security, efficiency and compliance.

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