How to Combat the Risks of Shadow IT with Secure Messaging
Maintaining efficiency and security
Organisations may be under the impression that they can prevent risky app downloads through corporate policies and mandates. However, the question remains – will employees actually follow these rules? For example, most enterprises, especially those with compliance requirements, will often completely disallow texting. Despite the policy, according to Seyfarth Shaw LLP, even if email is the sanctioned form of communication in the workplace, employees will text. Organisations must have a clear and obvious way to enforce or monitor policy compliance, including how employees communicate over text. In many situations, employees download free apps like WhatsApp to communicate in confidence, which is often not sanctioned. The reality unfortunately is that “in confidence” is only partially true, since once delivered, the recipient of text has the information stored on their device, can forward it to anyone, or post it on Facebook for the world to see. Once “send” is hit, control is lost.
•Policies need to be enforceable and reasonable
•Training must be given to the user community on a continuous basis
•Employees should be encouraged to bring apps that can help business productivity to IT’s attention
The bottom line? In today’s mobile-driven environment, IT must be seen as business enablers, not the rock in its path.
(Article originally published on ENTERPRISECIO by Galina Datskovsky on October 24, 2017)