You might have heard about the ransomware attack against Atlanta this year. A ransomware attack had significant impact on the city, forcing police officers to file reports by hand and city workers to report via time sheets. Atlanta is currently facing more than $20 million in costs due to the attack.
As we enter into cybersecurity month it makes me think a lot about my own privacy, and how elusive it has become in the 21st century. It seems that everything we do is now tracked; whenever we visit a web page, call someone on our smart phone, visit the doctor, change the temperature on our smart thermostat or simple talk about a specific subject in our own household, our actions get recorded as data – in theory to make our lives better and more productive. However, in an age when digital privacy is practically an oxymoron, what can people do to protect their privacy?
When it comes to dental health, there is a lot that dental service organizations (DSO) have to do to properly engage their patients; whether to remind them of a six-month check-up or to simply help patients keep on top of their dental care. Everyone who has visited the dentist is familiar with the postcards, phone calls and emails reminding them to schedule (and attend!) their appointments.
Strong provider-patient relationships are a win-win for the patient and the provider. There are all kinds of benefits associated with healthcare organizations promoting patient engagement—better patient experiences, higher safety records and better financial margins for the healthcare organizations.
Aspects of business are so interconnected—from transportation to email to facilities management to data storage—that compromise or disruption of simply one aspect can affect the entire business. And such disruptions aren’t limited to a single industry—from power companies dealing with an unexpected power outage to an IT department responding to a ransomware attack to an enterprise having to handle a major blizzard that strands employees at home—every business needs to have a business continuity plan.
In February 2018, the United States Department of Energy established the new Office of Cybersecurity, Energy Security and Emergency Response (CESER), focused on cybersecurity, energy security and emergency response with $96 million in government funding – and not a moment too soon. One month later, the Federal Bureau of Investigation and the Department of Homeland Security issued an alert alleging that Russian hackers mounted a methodical, long-term campaign to infiltrate and surveil critical US energy and utility infrastructure.
Communicating critical information when it comes to public health can quickly become stressful. For health departments facing public health emergencies, there must be consideration over how to communicate and with whom—as they need to communicate quickly about the situation and involve the right stakeholders without leaking information that could cause hysteria.
In the age of technology where screen shots and forwarding of information is done with a click – our over social economy can and will share almost anything. The question is -How can an organization control the narrative of their own business, stay in control of it and avoid a PR or financial nightmare