Privacy

As a social network, Facebook is inherently at odds with private, secure communications – its business model is built on harvesting people’s information. And it’s not just that Facebook’s business model is built around what are effectively privacy violations: recent articles have revealed that Facebook lacks transparency and accountability towards its users. In short, this is a company that should not be producing private, secure communications.

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Energy

After Hurricane Sandy in 2012, the Department of Energy (DoE) asked the National Petroleum Council (NPC) to provide specific actionable steps to better prepare the oil and natural gas industry’s response to natural disasters. In response, the NPC released “Enhancing Emergency Preparedness for Natural Disasters” in 2014, which included a series of recommendations for emergency preparedness, response and recovery in the oil and natural gas industry.  A key finding? That effective communications during emergency response is a major challenge for the industry and that a standardized, rehearsed approach toward communications that addresses escalated and expanding responses as an event unfolds is critical. 

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Incident Response

It’s been forty years since the infamous Three Mile Island accident, an incident made famous bythe confusion and panic it spawned in its wake. But while the incident is remembered for the fear it stoked about nuclear energy, it also set the stage for the US nuclear industry to become the safest in the world. To this day, the Three Mile Island accident impacts the nuclear industry and provides valuable lessons about incident response and communication.

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Cyber Security

When Mark Zuckerberg announced at the beginning of the month that Facebook will shift its focus to privacy-focused communications, the announcement was rightly met with skepticism. Facebook’s business model, after all, is built around targeting advertisements to users based on their information. Compound this with the various privacy scandals that have plagued Facebook in the last few years—from Cambridge Analytica misusing up to 50 million users’ data to massive data breaches—and the company’s decision to shift its focus to privacy seems positively disingenuous.

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Incident Response

It’s more important than ever that every business be prepared to handle a crisis. A 2017 survey of 164 CEOs showed just how prevalent they are: 65% of the CEOs surveyed reported experiencing at least one crisis since 2013. In the same survey, 40% expected to experience a crisis in the next three years and an additional 33% expected multiple crises. When it comes to crises, everyone in an organization needs to be on board with how to respond. Unfortunately, many organizations are not adequately prepared or aware of the appropriate steps they need to take to respond to a crisis.

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Cyber Security

They’re a basic foundation of security, yet somehow constantly dismissed.

Passwords are one of the most important components of a strong cybersecurity strategy—but employees overwhelmingly have bad password habits – despite all attempts to ensure best practices across the organization. People pick simple, easy-to-guess phrases like “password” or “12345” or regularly reuse the same password for multiple logins.

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Leading provider of secure communications introduces Vaporstream 4.0, its redesigned application, making it easier to use so organizations can focus on what really mattersHIMSS, ORLANDO, FL (FEBRUARY 12, 2019)Vaporstream, the leading provider of secure communications, today announced the latest release of its award-winning messaging platform, featuring a new look and feel for a more intuitive user experience. With the expert help of global digital UI company Isobar, Vaporstream created a new interface that enables users to capitalize on its value in the workplace more than ever.Today, workloads are increasing atSEE DETAILS
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Leading provider of secure communications introduces Vaporstream Concierge, eliminating processes related to healthcare billing and referral processingHIMSS, ORLANDO, FL (FEBRUARY 12, 2019)Vaporstream, the leading provider of secure communications, today announced the addition of a new automation module to its award-winning secure communication platform. The new module, named “Concierge” for its ability to do work for you, streamlines back-end business workflows that drive healthcare efficiency in billing and patient care. Healthcare customers can now securely launch backend processes from their mobile device at the point of service, eliminating delays. Based onSEE DETAILS
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Cyber Security

Over 90% of all cyberattacks begin with email phishing. It’s a startling statistic, but it’s not a surprise: businesses send over 281 billion emails every day. Phishing attacks, which typically ask targets for sensitive information or to download malware, work because they prey on human nature—victims respond out of curiosity, a sense of urgency, even fear.

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Secure Messaging

Shortly after Amazon CEO Jeff Bezos and his wife Mackenzie announced that they were divorcing, the National Enquirer published text messages that Bezos had reportedly sent to Lauren Sanchez, who he is currently in a relationship with. Bezos, like everybody else, is entitled to his privacy. These text messaging leaks, however, remind us that security is a must in order to protect personal information—whether business related, financial or private conversations with friends and family.

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Enterprise

In an era where data breaches or leaks seem inevitable, business disruptions too frequent and the press all too prone to run away with a salacious story, what can the board of directors do to protect sensitive corporate data? It is all too easy for information to be inadvertently exposed—whether as a result of hacking, a slip of the finger that results in an email being sent to the wrong person, or a disgruntled employee who decides to share confidential information via a text.

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Higher Education

Hurricanes, power-outages, man-made disasters—every organization has to prepare for these but when it comes to emergencies, universities face unique challenges because of the very nature of their structure and communities. Unlike the average office, universities are not enclosed spaces, and many different people—from students, to faculty, to staff, to visitors—are moving in and out of campus on any given day or time. This can make securing the campus and creating a comprehensive university incident response plan difficult.

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Information Governance

The DNC email leak in 2016 revealed just how insecure email communications can be. It should be no surprise that government officials have been turning to other, more secure mediums, to communicate. White House staffers have reportedly usedthe encryption app Confide to communicate, French president Macron’s inner circle has reliedonTelegram, and former Australia Prime Minister Malcom Turnbull turned to Wickr and Whatsapp. But as government messaging solutions go, such tools are limited, and in most cases not as secure as one might think. They may offer encryption but they fail to secure messages on devices and don’t address critical compliance issues related to government communication.

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Energy

For more than a decade, the energy and utilities industry has been investing in smarter energy infrastructure in order to enhance energy grid resiliency, reliability and efficiency. Grid modernization has become essential to integrating an increasing number of renewable energy sources and technologies – or distributed energy sources (DERs) – including electric vehicles, energy storage, private solar and smart appliances.

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Cyber Security

As we enter into cybersecurity month it makes me think a lot about my own privacy, and how elusive it has become in the 21st century. It seems that everything we do is now tracked; whenever we visit a web page, call someone on our smart phone, visit the doctor, change the temperature on our smart thermostat or simple talk about a specific subject in our own household, our actions get recorded as data – in theory to make our lives better and more productive. However, in an age when digital privacy is practically an oxymoron, what can people do to protect their privacy?

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Healthcare

When it comes to dental health, there is a lot that  dental service organizations (DSO) have to do to properly engage their patients; whether to remind them of a six-month check-up or to simply help patients keep on top of their dental care. Everyone who has visited the dentist is familiar with the postcards, phone calls and emails reminding them to schedule (and attend!) their appointments.

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Today’s supply chains are increasingly efficient, yet they also present substantial new levels of risk. Whereas supply chain managers of the past were most often concerned with price volatility, shortages and supplier failures, the globally-connected nature of today’s supply chain also makes it highly vulnerable to both physical and digital threats.Since global organizations can support operations with partners in countries with varying infrastructure reliability, incident response plans are often siloed. This lack of continuity has made streamlining communications a severe and sometimes impossible challenge to overcome.  In an era whenSEE DETAILS
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Enterprise

Aspects of business are so interconnected—from transportation to email to facilities management to data storage—that compromise or disruption of simply one aspect can affect the entire business.  And such disruptions aren’t limited to a single industry—from power companies dealing with an unexpected power outage to an IT department responding to a ransomware attack to an enterprise having to handle a major blizzard that strands employees at home—every business needs to have a business continuity plan.

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Energy

In February 2018, the United States Department of Energy established the new Office of Cybersecurity, Energy Security and Emergency Response (CESER), focused on cybersecurity, energy security and emergency response with $96 million in government funding – and not a moment too soon. One month later, the Federal Bureau of Investigation and the Department of Homeland Security issued an alert alleging that Russian hackers mounted a methodical, long-term campaign to infiltrate and surveil critical US energy and utility infrastructure.

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Healthcare

Communicating critical information when it comes to public health can quickly become stressful. For health departments facing public health emergencies, there must be consideration over how to communicate and with whom—as they need to communicate quickly about the situation and involve the right stakeholders without leaking information that could cause hysteria.

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